Refund policy
Return & Refund Policy
RETURN & REFUND POLICY
Last Updated: September 7, 2026
At EverGrace Keepsakes, we want you to be satisfied with your purchase.
Returns
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must:
- Be in the same condition in which it was received;
- Be unused and unworn;
- Include original packaging where applicable;
- Include proof of purchase or an order number.
To request a return, please contact:
Please include your order number, reason for return, and clear photographs if the item is damaged, defective, or incorrect.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:
Please include your order number and clear photographs showing the issue.
After reviewing your request, we may provide an appropriate resolution, such as a replacement or refund.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products;
- Made-to-order items;
- Gift cards;
- Items damaged due to misuse or improper handling;
- Items missing original components or packaging;
- Items clearly marked as final sale, where permitted by law.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Return Shipping
For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by law.
If the return is caused by our error, including an incorrect or defective item, we will provide an appropriate resolution.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
If approved, the refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible:
We cannot guarantee cancellation after fulfillment has started or after the order has shipped.