Shipping policy
Shipping Policy
SHIPPING POLICY
Last Updated: September 7, 2026
Thank you for shopping with EverGrace Keepsakes.
Order Processing
Orders are processed after payment has been successfully authorized.
Processing times may vary depending on:
- Product availability;
- Order volume;
- Fulfillment location;
- Holidays;
- Customized products;
- Circumstances outside our reasonable control.
Shipping Costs
Applicable shipping charges will be shown at checkout before the order is completed.
Delivery Estimates
Estimated delivery times may be shown at checkout or in your order confirmation.
Delivery estimates are not guaranteed unless expressly stated.
Possible delays may be caused by:
- Shipping carrier delays;
- Severe weather;
- Customs processing;
- Public holidays;
- Transportation disruptions;
- Incorrect addresses;
- Other circumstances outside our reasonable control.
Tracking
Where available, tracking information will be provided after shipment.
Please allow time for tracking information to update after a shipping label is created.
Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error, contact us immediately at:
We cannot guarantee address changes after fulfillment begins.
Lost Packages
If tracking indicates that your package may be lost, please contact the applicable carrier and then contact us if further assistance is required.
Packages Marked Delivered
If tracking shows that an order was delivered but you cannot find it, please check:
- Around the delivery location;
- With household members;
- With neighbors;
- With building or reception staff where applicable;
- With the shipping carrier.
If the package remains missing, please contact us.
International Orders
International shipments may be subject to:
- Import duties;
- Customs fees;
- Taxes;
- Brokerage charges;
- Other government charges.
Unless otherwise stated during checkout, such charges may be the responsibility of the customer.